"When I became COO of a fast growing company, the first thing did was have The Lauridsen Group deliver a vision, mission and strategy off-site and train my people in your operational management system. My people immediately saw the value." Larry Laurich, COO, NexGenSi, Inc.		Our Approach to Client Projects Corporations exist to serve their customers by producing their products and services. In the process they develop and own technical information, but only individuals can put that information to use. Individuals have become more important than ever; the balance between individuals and institutions is shifting dramatically. Rigorous communication between the numerous individuals, teams and groups collaborating on complex projects, has become even more critical to success than in past years. A key part of our work is introducing more effective interaction processes that lead to immediate gains in productivity. Producing satisfied customers requires that the agreements and commitments made with customers by all members of an organization be well designed, constantly coordinated and consistently fulfilled. Accomplishing this requires a variety of skills ranging from: leadership, operational management, continual redesign of business processes and practices, flexible teams, project management, improved commitment management, implementation of service standards and strengthening customer and supplier alliances. LG helps companies create mechanisms, the capacity-generating work structures and practical processes that make things happen. Mechanisms reinforce purpose and values, transforming them into measurable sources of real-world advantage. Mechanisms that are put in place save time, promote collaboration, ignite continuing innovation, and generate profitable growth. The result is people working together more effectively within teams and departments, cross-functionally, with their customers and with vendors. Mechanisms support continuous productivity and high level performance.   The Operational Level: Foundation and Core Competencies The Foundation and Core competencies, shown below, are essential to successful management. Managers cannot avoid the consequences of their incompetencies in these managerial domains. The competencies represent the kinds of conversations and action required for effective management practices. Our combined experience reveals that a lack of competence will show up as breakdowns and the reduction of possibilities for the manager's team and his or her organization. 1. Foundation Competencies: Effectively manages conversations for action and results Makes grounded assessments of people and others' assessments. Has the capacity to learn; can observe and assess her/his actions to determine impact on others. Sees self as part of the system. Is able to speculate, generate possible scenarios, and remain flexible and innovative in the face of change. Knows the importance of taking care of his/her people's concerns. We have observed too many managers fail to develop competence in the core competencies listed below partly because they lacked proficiency in the foundation competencies. For a more detailed explanation please see our article entitled The Foundational and Core Competencies of Management in the Articles section. 2. Core Competencies. People: Taking care of the concerns of the team and individuals Teams: Instituting the conversations and practices of teams Planning/Decision Making Managing Projects Leadership: Can effectively set direction and support effective leaders When we speak of the core competencies of operational management we are addressing what it takes to fulfill the mission of any manager--to coordinate the conversations and actions of a team so that promises can be made and fulfilled. We address these areas in our Effective Leading & Managing consulting and course work.
The LAURIDSEN Group 15814 Winchester Blvd., Suite 102 Los Gatos, CA 95030 Tel 408-395-9541 Fax 408-395-9531 Email roblaur@lauridsengroup.com		organizational consulting | how we work | courses | clients | score card | articles | about us | contact © Copyright 2002 Lauridsen Group. All Rights Reserved.