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Implementing
Strategy: Alignment, Integration and Accountability
Whether the
concern is quality, customer focus, productivity, cycle time or
cost, the underlying issue is performance.
If you see a need
for your company and top managers to get aligned or realigned, integrated,
committed and accountable, consider this program.
In this program we
take you and your e-team step by step through each of the nine variables
we claim the CEO must manage to ensure success of her or his company.
When these variables
are successfully addressed the CEO and the e-team will have:
- A strategy written
in terms of organization wide goals and measures.
- An organization
structure and design that will support accomplishment of these goals.
- Clear deliverables/commitments
from each of your e-team members and the resources they need in order
to produce.
- You are clear what
the e-team as a whole is committing to accomplish.
- All major processes
are defined, owned and managed.
- Goals for lower
level managers and key contributors are clear, owned and managed to
meet organization wide goals.
Variable #1 Strategy
to Organizational Goals
This variable is fairly
straight forward in that CEOs know that they must set organizational level
goals. Surprisingly, however, as consultants we never assume the e-team
is clear and aligned on the goals. Often we find that strategy has not
been formulated in operational or measurable terms, leaving too much room
for misinterpretation.
Result: In this section
we work to assure that the organizational goals you have committed to
achieving for yourself and your board are fully understood by each of
your e-team members. You have ascertained that your e-team members fully
understand and agree upon the importance and priority of those goals.
You have handled their concerns about whether they can in fact deliver
and you have the resources required to support delivery. They have committed
to the overall corporate goals, including the priority of each goal. You
will have a strategy that is reduced to annual goals/measures that have
been defined, articulated and communicated.
.
Variable #2: Organizational
Design/Architecture
In order to determine
whether your organizational design or architecture will support the accomplishment
of the corporate goals determined above, we will lead you and your team
through a series of questions that reveal potential breakdowns or obstacles
to productivity, as well as what is in place and working.
Results: You will
have a clear understanding of areas that need to be addressed to support
your company fulfilling on its commitments to shareholders.
Variable #3: Managing
at the Organizational Levels
Organization level
goals have been clearly articulated, communicated to your managers and
you have secured their requirements for delivering their sub goals. Variable
#3 is securing their commitments and managing these at the organizational
level. In this section we take you through a process for actively managing
goals, performance, resources, and interfaces of your VPs. We will work
with:
- Delegation and
Commitment
Creating functional
sub goals with commitments from your VPs that support the achievement
of the organization wide goals
Commitments tracked/monitored,
supporting your VPs, confronting urgent issues or concerns with your
VPs, Operating Guidelines determined and buy-in accomplished, checking
to see that functional leaders are obtaining regular customer feedback
from process owners regarding the leaders commitments and delivery,
and with the help of your board, resetting corporate level goals so
that the organization is continually adapting to external and internal
reality?
- Resource Management:
Balancing the allocation of people, equipment and budget across the
system.
- Interface Management
(Integration): Ensuring that various functions are cooperating/collaborating
when they are interdependent (customer supplier relationships)?
Key Point: Clear Goals,
Design and Management processes at the organizational level are the context
or driver of human and system performance
Following the above
three sections, we will lead the team through a similar set of steps (variables
4-9) to address Processes and Individual/Job level of management.
The promise we make regarding this program, which includes ongoing follow-up
with each leader, is that you will have an aligned, integrated, committed
e-team that is ready to deliver on its commitments.
We encourage you to
read our Article, CEO/Board Member Briefing: Implementing Your Strategy
for background to this course.
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